Public Notice For Emergency Stage 4 Water Restriction

October 6, 2015—Due to an unanticipated leak in the raw water line that delivers water to the West Travis County Public Utility Agency (PUA) water treatment facility, the PUA requires emergency Stage 4 Water Restrictions in its service territory—effective immediately. This notice impacts all PUA customers in western Travis and northern Hays counties. The repair is being investigated at this time. The extent of necessary repairs will be determined on October 6, 2015.

It is critical that customers of the PUA suspend all non-essential outdoor watering immediately and follow Stage 4 water restrictions. The PUA requires the following under its Stage 4 emergency measures:

  • Irrigation of landscaped areas is prohibited.
  • Use of water for the irrigation of golf course greens, tees, and fairways is prohibited unless the golf course uses an alternative water supply source, such as reclaimed water, rainwater, or gray water
  • Use of water from fire hydrants shall be limited to firefighting and activities necessary to maintain public health, safety, and welfare only.

The PUA is taking all necessary actions to repair this leak in the most time efficient manner to minimize this inconvenience to its customers. Customers who have additional questions should contact customer service at (512) 263-0125 or

About the PUA: The PUA is a public water and wastewater utility that serves western Travis and northern Hays counties. The Agency provides water and sewer services to an estimated population of 25,000 persons. The PUA serves an area of approximately 225 square miles that includes more than 260 miles of pipeline.

Additional Notice From MUD 5
Lake Road access restricted to construction vehicles only until further notice, while WTCPUA completes emergency repairs to raw water line.